Espedeo Privacy Policy

Your privacy is important to Espedeo. This is the Privacy Policy of the websites of Espedeo. References in this policy to “we” or “us” are references to Espedeo. Reference in this policy to “personal information” means any data that can be used to identify or contact a single person.

What personal information we collect and process

The personal information that we collect and process may include –

Basic information, such as your first name, last name, employer, title and position, and preferred language;
Contact information, such as your email address, physical address, and telephone number;
Business information, such as the project or the field in which you are interested, business relationship with Espedeo, market and application segments;
Technical information (including your IP address), such as information from your visits to our websites and correspondence with Espedeo;
Any other information relating to you which you may provide to us.

How we collect personal information

We receive your personal information anytime you are in contact with Espedeo. You may share your personal information with us when you –

Contact us via the contact form;
Fill in a form on our website;
Set up and maintain an Espedeo account, if applicable;
Request content (e.g. brochures, manuals or training materials);
Sign up for email communications;
Participate in a survey;
Ask for service support.

For what purposes we use or process your personal information

The personal information we collect from you allows us to –

Keep you informed of Espedeo’s latest product announcements, software updates and upcoming events, subject to your consent;
Respond to your requires of content (e.g. brochures, manuals or training materials);
Answer your inquiries and exchange information;
Conduct technical and functional management of our websites;
Manage our business relationship with you or your employer;
Distribute surveys or marketing materials, subject to your consent;
Gather information on your personal preferences and improve the quality of our products, services, content and advertising, and communications with you;
Use your personal information for any other purpose for which you have given consent.

To whom we share your personal information

Espedeo is a multi-national company with offices worldwide. Your personal information may be shared among all the offices of Espedeo. Our Privacy Policy requires all offices at all times ensure a level of data protection at least as protective as those mandated by the European Economic Area. In addition, Espedeo shares personal information with third parties, including third parties based inside and/or outside the European Economic Area, who provide services such as information processing, marketing and communication, joint promotions and programs, managing and enhancing customer data, customer services, assessment of your interests in our products and services, together with customer research or satisfaction surveys.

It may be mandatory for Espedeo to disclose your personal information by operation of law, legal process, litigation, court orders, and/or orders from supervisory and governmental authorities within or outside your country of residence. We may also share or transfer your personal data, if necessary, pursuant to applicable data protection laws, or for the purposes of national security, law enforcement or for other public interests.

How long we keep your personal information

Your personal information will be stored for no longer than necessary for the purposes set forth in this Privacy Policy, provided that Espedeo is not legally required or otherwise permitted to hold your personal information for a longer period. If you request to delete your Espedeo account, we will delete your personal information upon your request. However, non-personal information will be kept in our database for future operation, maintenance and improvement of our website, products or services.

How we keep your personal information secure

We will take technical and organizational safeguards (including firewalls and secured servers) against unauthorized or unlawful access and processing of your personal information, and against accidental loss, destruction or damage arising thereof. Only a limited number of persons with special access rights will have knowledge of the nature of your personal information and access such information. Our internal security procedures covering the storage, access and destruction of the data will be complied with. Apart from the foregoing measures, due care will be taken, in the event of any connection with unsecure or public networks.

Despite the foregoing, you should maintain privacy of your own Espedeo account, and restrict access to your device(s) that you use to access such Espedeo account. If you disclose your password to or share your Espedeo account with any other person, you shall be liable for that other person’s acts. Where applicable, you shall log out Espedeo account or deactivate any public or shared devices after you finish using our website. Please remember if you forget to log out your Espedeo account or deactivate your device(s), others may access your information contained in Espedeo account or your device(s).

Third Party Service Providers

We may engage third party service providers to offer services such as software and application development, analytics, hosting, database maintenance, provision of other technology platforms, payment processing, or deliveries. We may share your personal information with foregoing service providers, to the extent that your personal information disclosed to third parties is necessary for those third parties to perform services on behalf of Espedeo. If you separately provide your personal information to third parties and we share non-personal information with those third parties thereafter, third parties may match non-personal information disclosed by us with other personal information received from you.

This website may contain links to third-party applications, websites or services. We may also engage third parties (e.g. payment gateways) to use or offer products or services on our website. Please understand that third parties may use cookies or other technologies to collect your information, such as your credit card information, your visits to our website, or the browser you use to access our website. Your information may be collected, used and handled by third parties in accordance with their privacy practices, which can differ from ours.

When you access another application, website or services operated by third parties, please note that this Privacy Policy does not govern any applications, websites operated by third parties or any other third-party services. You should refer to privacy policy of third parties for their use of cookies and other technologies. Espedeo is not responsible for any policies of third-party applications or websites, or any services of third parties. You should always examine privacy practices of any third parties, before accessing those third-party applications, websites or services.

Our third party service providers include, but not limited to, Shopify Inc. (“Shopify”) and AAAeCommerce Inc. (“AiTrillion”). This Espedeo website is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell Espedeo products and services to you. Your data can be stored through the data storage, database(s) and/or general application(s) of Shopify. For more insight, you may also want to read the following:

What rights you have and how you can exercise them

With respect to your personal information, you have a range of rights including –

Right of access to your personal information;
Right to correct any inaccurate personal information and to keep such information up-to-date;
Right to restrict, opt out or object to any use or processing of your personal information;
Right to lodge complaints with relevant supervisory authorities;
Any other rights under the applicable data protection legislations (including the EU General Data Protection Regulation and California Consumer Privacy Act).

If any use or processing of your personal information is based on consent, you have the right to withdraw your consent at any time, without affecting the legitimacy of any use or processing prior to your withdrawal of consent.

California Consumer Privacy Act

Effective as of January 1, 2020, verified California residents are entitled to access or request from Espedeo (i) the personal information, if any, that Espedeo collects, uses and discloses during the prior twelve (12) months, (ii) deletion by Espedeo (or if applicable, by third party service providers of Espedeo) subject to exceptions, and (iii) undertakings from GDC on no sale of personal information and/or no discrimination consequent to exercise of any rights thereunder.

Privacy of Children

Espedeo does not provide products/ services to children aged under eighteen (18). Therefore, we do not collect personal information from children under eighteen (18) years of age with actual knowledge. If we later learn that we have unintentionally collected any personal information of a child aged below eighteen (18), we will take prompt steps to remove that child’s personal information from our databases and to prevent that child’s access to our website as soon as practically possible.

Privacy Questions

If you have any further questions, comments or complaints, regarding the use or processing of your personal information, Espedeo’s websites, or this Privacy Policy, you can always contact us by:

Email: sales@espedeo.com
If you are located in the United States, Canada or any area/ country in South America:

Phone: +1 818 972 4370/ +1 877 743 2872 (Toll Free)
Mail: c/o 1016 West Magnolia Boulevard, Burbank, CA 91506, USA

If you are located in any other area/ country:

Phone: +852 2507 9555
Mail: c/o Unit 1-7, 20/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong

Update

The Espedeo Privacy Policy was updated on March 31, 2021. Espedeo reserves the right to amend this Privacy Policy from time to time, in response to changes in legal requirements or our internal security procedures. Any such changes will be posted on our website and will take effect upon posting.